IT Global Service Manager / Scrum Master ERP & CRM (m/f/x)

Elma Germany is looking for a Global Service Manager / Scrum Master ERP & CRM (m/f/x)

Careers Posting

For the Global IT Team, we are looking for the location Pforzheim a Global Service Manager / Scrum Master ERP & CRM (m/w/d).

Your tasks

  • Contribution to the design of IT services based on the guidelines of the IT strategy
  • Responsibility for strategic planning and quality management of IT services
  • Ensuring quality, security, and compliance according to company guidelines
  • Provision of necessary IT governance information
  • Maintenance and continuous development of globally harmonized IT services to ensure smooth and secure operations
  • Preparation and explanation of complex management reports as needed
  • Designing and implementing cross-company service continuity management processes
  • Ensuring smooth service operation (operations, communication, database, and application software)
  • Change management and project management, supporting projects
  • Adherence to service-level agreements (SLAs)
  • Integration of services from external service providers

Your qualification

  • hold a Bachelor/Master’s degree of applied science
  • 5 and more years of solid experience in Microsoft Dynamics 365
  • 5 and more years of experience in manufacturing industry
  • Practical experience in leading a team in close cooperation with the business, especially coaching and leading also non-direct subordinates
  • In-depth knowledge of business applications, data management and ICT infrastructure in complex international IT environments
  • Ability to analyze and troubleshoot problems
  • Ability to provide accurate work estimates and meet deadlines.
  • Ability to work effectively in a fast-paced implementation environment.
  • English spoken and written (German is an advantage)
  • Willing to work flexible hours.
  • Willing to travel

We are looking forward receiving your complete documents, including starting date and salary expectations. Please apply to the attention of HR Germany (Ms. Fink).

Elma Electronic GmbH
Stuttgarter Str. 11
75179 Pforzheim
Telefon +49 (0)7231-9734-68