IT Global Service Manager / Scrum Master ERP & CRM (m/f/x)

For the Global IT Team, we are looking for the location Pforzheim a Global Service Manager / Scrum Master ERP & CRM (m/w/d).

Your tasks

• Contribution to the design of IT services based on the guidelines of the IT strategy
• Responsibility for strategic planning and quality management of IT services
• Ensuring quality, security, and compliance according to company guidelines
• Provision of necessary IT governance information
• Maintenance and continuous development of globally harmonized IT services to ensure smooth and secure operations
• Preparation and explanation of complex management reports as needed
• Designing and implementing cross-company service continuity management processes
• Ensuring smooth service operation (operations, communication, database, and application software)
• Change management and project management, supporting projects
• Adherence to service-level agreements (SLAs)
• Integration of services from external service providers

Your qualification

• hold a Bachelor/Master’s degree of applied science
• 5 and more years of solid experience in Microsoft Dynamics 365
• 5 and more years of experience in manufacturing industry
• Practical experience in leading a team in close cooperation with the business, especially coaching and leading also non-direct subordinates
• In-depth knowledge of business applications, data management and ICT infrastructure in complex international IT environments
• Ability to analyze and troubleshoot problems
• Ability to provide accurate work estimates and meet deadlines.
• Ability to work effectively in a fast-paced implementation environment.
• English spoken and written (German is an advantage)
• Willing to work flexible hours.
• Willing to travel

We are looking forward receiving your complete documents, including starting date and salary expectations. Please apply to the attention of HR Germany (Ms. Fink).