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Inside Sales Administrator

Date Posted: 10/01/20

Elma Electronic Inc. is the recognized leader in high quality component and systems manufacturing.  We are a global company that designs and manufactures solutions for electronic packaging.  Our continued growth has created an excellent opportunity for you to join our team of professionals.

We are currently seeking an Inside Sales Administrator in either our Fremont, CA or Lawrenceville, GA office. The ideal candidate will have experience within a manufacturing company and possess a passion to serve customers, a strong work ethic, and a commitment to excellence. This is a hands-on position with regular customer contact via telephone and email.

 

Primary Responsibilities:

  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately
  • Order processing: Process orders, provide confirmation receipts and estimated ship dates, give order status, process credit card orders and RMA’s
  • Sales support: Support regional sales managers with CRM updates to ensure that the opportunities are kept current and accurate
  • Order Tracking/Status: Provide order status and backlog reports, track key customer activity, update customers as needed and provide continual feedback to RSM
  • Answering Customer Calls/Customer Interface and taking Customer Orders
  • Input customer orders into the ERP System and updating customers on the status of their orders
  • Reviewing Customer orders to ensure they meet Elma Standards
  • Interface and assist Regional Sales Managers
  • Will be cross trained on both Elma and Optima/Stantron ERP Systems
  • Basic RMA tasks (sending out replacement shipments, filling out RMA form)
  • Quoting of Standard Parts; understanding the invoicing for both Optima/Stantron and Elma

   

Qualifications:

  • HS/AS in Business or equivalent experience preferred
  • 5+ years experience in sales administration preferably for electronic or high tech manufacturing industry
  • Must possess Computer Skills
  • ERP System Experience preferred
  • MS Office experience required
  • Must be able to maintain a professional and calm demeanor
  • Must possess meticulous attention to detail and be able to multi task
  • Must possess strong collaborative skills with both internal and external customers
  • Must be able to review legally binding documents (i.e. terms and conditions) for accuracy
  • Experience in a high-tech company in a sales support/customer service capacity is desired

 

Elma Electronic Inc. is proud of our diversity and equal employment opportunity practices.  We are an EEO employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

For immediate consideration, please  apply here.

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