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Desktop Support Technician

Date Posted: 18/06/20
Elma Electronic Inc. is a global company that designs and manufactures solutions for electronic packaging.  We have an excellent opportunity for you to become a part of our success. We have an immediate opening for a Desktop Support Technician to work in our Fremont, CA office.

The Desktop Support Technician will be responsible for computer technical support for all ELMA end users including hardware and software issues. This person will report to the IT Manager.

Job Responsibilities 
  • Provide first line support for end users with hardware and software issues through Elma’s helpdesk system
  • Work with Microsoft Operating systems and approved Elma applications
  • Support End Users on Elma approved cloud services
  • Provide support for Elma IT supplied hardware
  • Responsible for IT Asset Management
  • Maintain order and organization of assigned IT work area
  • Work with documentation such as installation procedures and instructions
  • Manage application and image deployment
  • Responsible for endpoint patch management
  • Other duties as assigned

Job Requirements
  • High school diploma
  • IT related certifications preferred
  • Minimum 3 years related experience in HelpDesk / Desktop support role
  • Thorough knowledge of Microsoft Operating Systems
  • Thorough knowledge of Microsoft Office suite including Office 365
  • Familiarity working with Elma IT provided Hardware components
  • Ability to work well with end users
  • Strong written and verbal communication skills
  • Ability to pay attention to small details, analytical problem-solving skills on hardware as well as on software application
  • Excellent teamwork skills

Elma Electronic Inc. offers a competitive compensation and benefits package. For immediate consideration, please fill out the form below. Elma Electronic Inc. is proud of our diversity and equal employment opportunity practices. We are an EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.

For immediate consideration, please  apply here.

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