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Quality Policy

Excellent relationships with our customers and their satisfaction with our services are key for the long-term success. Customer orientation at Elma Electronic AG includes the focus on the customer with the following aspects:

  • Direct customer contact: We clarify as early as possible and in a personal conversation the customers needs and expectations and advise them with competence.
  • Innovative solutions: We develop and increase those core competencies which are of real added value to our customers.
  • Customer oriented organization: We adapt our structures and processes continuously to the needs of customers.

It goes without saying that we expand the comprehensive understanding of customer relations by the concept of the "internal" customers. Customer orientation is directed not only externally, but also internally. Each employee is in the process chain internal customer as well as internal supplier. An internal customer has to define and communicate his requirements clearly. The internal supplier ensures that the result of his service for the internal customer is faultless. Each supplier commits to improve his performance continuously. 

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